Privacy Policy

PRIVACY POLICY

TBK Perfumes — www.tbk.lk

Effective Date: 30 October 2026
Last Updated: 30 October 2026

  1. Introduction

At TBK Perfumes, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

By accessing or using our website, you acknowledge this Privacy Policy. Where required by applicable law, we will obtain your consent for the relevant processing activities.

  1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

  • Personal Information: Your name, telephone number, email address, and other contact details you provide.
  • Order Information: Products purchased, quantities, order history, and order-related communications.
  • Delivery Information: Your delivery address, city, and other details required to deliver your order.
  • Payment Information: Payment method and transaction details necessary to confirm and process your payment. Card payments may be handled by third-party payment service providers.
  • Technical Information: Information such as your IP address, browser type, device information, and website activity, where collected through our website or its technologies.
  • Customer Communications: Information you provide when contacting us through WhatsApp, email, telephone, social media, or other customer service channels.
  1. How We Use Your Information

We use your information for legitimate business purposes, including to:

  • Process, confirm, and fulfil your orders.
  • Arrange deliveries and provide order updates.
  • Respond to enquiries and provide customer support.
  • Process payments and maintain transaction records.
  • Improve our website, products, and customer experience.
  • Prevent fraud, misuse, and unauthorised transactions.
  • Meet applicable legal, accounting, and regulatory obligations.
  • Send promotional messages and product updates where permitted by law and, where required, with your consent.
  1. Sharing Your Information

TBK Perfumes does not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Delivery and courier companies to fulfil your orders.
  • Payment service providers and banks to process transactions.
  • Website hosting, maintenance, security, and technical service providers.
  • Professional advisers or government authorities where required by applicable law.

We aim to share only the information necessary for the relevant purpose. Service providers may process your information in accordance with their own applicable privacy policies and contractual obligations.

  1. Payments and Transaction Security

Payments made through our website may be processed by authorised third-party payment providers. Your payment information may be subject to the privacy and security policies of those providers.

TBK Perfumes does not intend to store full payment card details on its own systems. Actual payment handling depends on the payment method and provider used.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

  1. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, improve performance, remember preferences, and understand how visitors use our website.

Where applicable, analytics or advertising technologies may also be used, subject to relevant consent requirements.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

  1. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, business records, dispute resolution, and legal or accounting requirements.

Retention periods may vary depending on the type of information and the applicable legal obligations.

  1. Your Privacy and Data Protection

Subject to applicable law, you may have rights concerning your personal information, including requesting access to your information, correcting inaccurate details, withdrawing consent where processing is based on consent, or requesting deletion where legally permitted.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing your request.

We handle personal information in accordance with applicable Sri Lankan data protection and privacy laws, including the Personal Data Protection Act, No. 9 of 2022, as amended, where applicable.

  1. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media platforms and messaging services. These services operate under their own privacy policies and terms.

TBK Perfumes is not responsible for the privacy practices of third-party websites or services that we do not control.

  1. Marketing Communications

We may send you information about new arrivals, fragrance collections, special offers, and promotions where permitted by law.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly. Opting out of marketing messages will not prevent us from sending essential communications relating to your orders or transactions.

  1. Children’s Privacy

Our website and services are intended for general customers and are not specifically directed at children. We do not knowingly collect children’s personal information in circumstances where parental consent or other safeguards are required by law.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable laws.

Any updated version will be published on this page with a revised effective or last-updated date.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

TBK Perfumes
Website: https://tbk.lk
WhatsApp: 0757068668
Email: sales@tbk.lk

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.

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