Terms & Conditions

TBK Perfumes — www.tbk.lk

Effective Date: 30 October 2026
Last Updated: 30 October 2026

1. Introduction

Welcome to TBK Perfumes. These Terms & Conditions govern your access to and use of our website, www.tbk.lk, and any purchases made through our online store.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

TBK Perfumes reserves the right to update these Terms & Conditions from time to time.

2. About TBK Perfumes

TBK Perfumes is a Sri Lankan retail and wholesale business offering a range of fragrances, including Middle Eastern-inspired perfumes and designer luxury perfumes.

We are committed to providing customers with quality products, reliable service, and a convenient shopping experience.

3. Products and Product Information

We aim to ensure that all product descriptions, images, prices, and other information displayed on our website are accurate and up to date.
Product images are provided for reference. Actual packaging, bottle appearance, colour, or presentation may vary slightly depending on the manufacturer.
Fragrance performance, longevity, projection, and scent perception may vary from person to person.
Product availability is subject to stock levels and may change without prior notice.
We reserve the right to correct errors, update product information, or discontinue products at any time.

4. Pricing and Currency

All prices displayed on our website are in Sri Lankan Rupees (LKR).
Prices may change without prior notice.
The price applicable to your order will be the price displayed at checkout when you place your order.
Delivery charges and any applicable additional fees will be displayed during checkout or communicated before order confirmation.
Promotional prices and discounts may be subject to specific conditions and validity periods.

5. Orders and Order Confirmation

Customers must provide accurate and complete information when placing an order.
An order submission does not automatically guarantee product availability or acceptance.
Orders may be reviewed and confirmed by our team before processing.
We reserve the right to decline, cancel, or limit an order where necessary, including in cases of incorrect pricing, stock unavailability, suspected fraud, or inaccurate customer information.
If an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our Refund and Returns Policy.

Customers may be contacted by telephone or WhatsApp to verify order details.

6. Payment Methods

We may offer the following payment methods, subject to availability:

Online payments through supported payment gateways.
KOKO Buy Now, Pay Later, where available and subject to KOKO’s eligibility and approval requirements.
Cash on Delivery (COD), where available.
Other payment methods displayed at checkout.

All online transactions are subject to the applicable terms and security procedures of the relevant payment provider.

Customers are responsible for ensuring that payment information provided is accurate and authorised.

7. Delivery and Shipping

We aim to deliver orders to the delivery address provided by the customer.
Delivery times may vary depending on the destination, courier availability, weather conditions, and other circumstances.
Estimated delivery times are provided as guidance and are not guaranteed unless expressly confirmed.
Customers must provide a correct and reachable telephone number and complete delivery address.
Additional delivery attempts or charges may apply if the customer provides incorrect information or is unavailable to receive the order.
Free shipping offers, where available, may be subject to minimum purchase values, promotional conditions, or geographical limitations.
Once an order has been handed over to the courier, delivery is subject to the courier’s operational procedures.

For delivery-related enquiries, customers may contact our team using the contact details below.

8. Returns, Exchanges and Refunds

We want our customers to be satisfied with their purchases.

Due to the nature of fragrance products, opened, used, sprayed, or tampered-with perfumes may not be eligible for return or exchange, except where required by applicable law or where the product is confirmed to be defective or incorrectly supplied.

Customers should contact us if:

They receive a damaged product.
They receive an incorrect product.
The product has a manufacturing defect.
Their order is missing an item.

Customers should report any such issue within 48 hours of receiving the order and provide relevant photographs or other supporting evidence.

Returns, exchanges, and refunds will be assessed on a case-by-case basis in accordance with applicable consumer protection laws.

Approved refunds will be processed through an appropriate payment method. Processing times may depend on the payment provider or bank.

For further details, please contact our customer service team before returning any product.

9. Product Authenticity and Quality

TBK Perfumes aims to supply genuine fragrance products sourced through its business and distribution channels.

Customers should contact us if they have concerns regarding product authenticity, packaging, or quality.

Minor variations in packaging, batch codes, colour, or fragrance performance may occur between manufacturing batches and do not automatically indicate that a product is counterfeit or defective.

10. Wholesale and Retail Purchases

TBK Perfumes offers products for both retail and wholesale customers.

Wholesale prices, minimum order quantities, and special arrangements may differ from retail prices.
Wholesale orders may require separate confirmation and payment arrangements.
Special wholesale pricing or offers must be agreed upon with our sales team.
Orders placed under wholesale arrangements may be subject to additional terms agreed between the parties.

11. Customer Responsibilities

By using our website, you agree to:

Provide accurate personal, billing, and delivery information.
Use the website only for lawful purposes.
Not attempt to misuse, damage, disrupt, or gain unauthorised access to our website.
Not engage in fraudulent purchases or payment activities.
Keep your account login information confidential.
Review your order details before completing a purchase.

TBK Perfumes reserves the right to restrict or suspend access to accounts involved in fraudulent, abusive, or unlawful activities.

12. Website Availability and Security

We aim to maintain the availability and proper functioning of our website. However, uninterrupted access cannot be guaranteed.

We may temporarily suspend or restrict access for maintenance, technical updates, security reasons, or circumstances beyond our control.

We are not responsible for temporary website interruptions or technical issues caused by third-party service providers.

13. Intellectual Property

All website content, including logos, branding, text, graphics, product descriptions, and website design elements, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use our website content without prior written permission, except where permitted by law.

Third-party brand names, logos, and trademarks displayed on our website belong to their respective owners.

14. Third-Party Services

Our website may integrate with third-party services, including payment gateways, delivery providers, and messaging platforms.

Your use of these services may be subject to their own terms, conditions, and privacy policies.

TBK Perfumes is not responsible for the independent terms or policies of third-party service providers.

15. Limitation of Liability

To the extent permitted by applicable law, TBK Perfumes shall not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal responsibilities that cannot lawfully be excluded or limited under applicable Sri Lankan law.

16. Privacy and Personal Information

Your personal information is collected and processed in accordance with our Privacy Policy.

By using our website and placing orders, you acknowledge that your information may be used for order processing, delivery arrangements, payment verification, customer support, and other purposes explained in our Privacy Policy.

Please read our Privacy Policy for further information.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.

Any disputes arising in connection with these Terms & Conditions shall be handled in accordance with the applicable laws and legal procedures of Sri Lanka.

18. Changes to These Terms & Conditions

TBK Perfumes reserves the right to amend or update these Terms & Conditions at any time.

Updated terms will be published on this page with a revised effective or last-updated date.

Customers are encouraged to review this page periodically.

19. Contact Us

If you have any questions regarding these Terms & Conditions, orders, payments, deliveries, or returns, please contact us:

TBK Perfumes
Website: https://tbk.lk
Email: sales@tbk.lk
WhatsApp: 0757068668

We will make reasonable efforts to assist with customer enquiries and resolve issues appropriately.

Thank you for shopping with TBK Perfumes!